Last Updated: July 1, 2025
HorseFil (“we,” “us,” or “our”) operates the website located at horrsefil.us (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.
1. Order Processing Time
All HorseFil orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order has shipped.
2. Shipping Methods and Delivery Times
Standard Shipping (US Domestic)
Standard shipping is available to all US addresses. Estimated delivery time is 5–7 business days after processing. Standard shipping fees apply unless your order qualifies for free shipping.
Expedited Shipping
Expedited shipping options may be available at checkout for an additional fee. Estimated delivery time is 2–3 business days after processing.
Free Shipping
Free standard shipping is available on qualifying orders of 3 bottles or more shipped to US addresses. Free shipping will be automatically applied at checkout when your order meets the qualifying criteria.
3. Shipping Destinations
We currently ship to all 50 US states. International shipping availability may vary. Please contact us at support@horrsefil.us if you have questions about shipping to your location.
4. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order directly through the carrier’s website. Please allow up to 24 hours after receiving your tracking number for tracking information to update in the carrier’s system.
5. Delivery Issues
Late Deliveries
While we strive to meet our estimated delivery timeframes, delays may occasionally occur due to carrier volume, weather conditions, or other factors outside our control. If your order is significantly delayed beyond the estimated delivery window, please contact us and we will assist in investigating with the carrier.
Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and in areas near your door where it may have been left. If you are still unable to locate your package, contact us at support@horrsefil.us within 7 days of the marked delivery date. We will work with the carrier to investigate and resolve the situation.
Incorrect Address
Please ensure your shipping address is correct at the time of order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error after placing your order, contact us immediately at support@horrsefil.us and we will do our best to correct it before shipment.
6. Contact Information
For all shipping-related inquiries, please contact our customer support team: support@horrsefil.us | Monday–Friday, 9am–5pm EST